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Wednesday, July 10, 2013

Diversity and Inclusion: The Road to Cultural Competence

Read somewhere: "Culture is the software of our minds – and we are not all using the same programs.

As more organizations truly become international, there are more multicultural teams now than ever before. Therefore, there is a need to understand cultural differences and work towards fueling the growth of the business using the power of these differences. Trainers and learning development folks play a key role in identifying, appreciating and incorporating these differences in designing more 'inclusive learning'. But there is more to multiculturalism and diversity than meets the eye. 

"There's more to cultural awareness than simply being polite...
There is a big difference between knowing how not to upset people and knowing how to really engage them at a level at which they will excel."

These words are from an article by Neil Shorney, in the latest issue of Training Industry Quarterly. The article is titled: "Cultural Differences in Training". The article describes various aspects of cultural differences that a trainer needs to appreciate and consider. These include cultural differences in behaviors, hierarchy and communication. The author describes these aspects of cultural differences with examples and reflects on how these come into play in real-life contexts within the classroom and in an online environment.

The Learning and Development community needs to appreciate diversity in their own 'classroom' before attempting to design the perfect 'diversity and inclusion training' for their internal or external clients. Through these articles and this post, my objective is to reflect on what we, as instructional designers or learning specialists, can do to make our training designs and training delivery more inclusive.

As I read more about diversity and inclusion, the following article by 

Shari Saunders and Diana Kardia, Center for Research on Learning and Teaching was most useful: Creating Inclusive College Classrooms
I quote from the article here:

"In an inclusive classroom, instructors attempt to be responsive to students on both an individual and a cultural level. Broadly speaking, the inclusiveness of a classroom will depend upon the kinds of interactions that occur between and among you and the students in the classroom. These interactions are influenced by:
  • the course content;
  • your prior assumptions and awareness of potential multicultural issues in classroom situations;
  • your planning of class sessions, including the ways students are grouped for learning;
  • your knowledge about the diverse backgrounds of your students; and
  • your decisions, comments, and behaviors during the process of teaching."
Another article by Christine A. Stanley, Texas A&M University Teaching in Action: Multicultural Education as the Highest Form of Understanding discusses various approaches to achieving multicultural education and describes how to create more inclusive training content using these approaches:
  • The Contributions Approach
  • The Additive Approach
  • The Transformation Approach
  • The Social Action Approach
The article reiterates how '...Multicultural teaching affords us an opportunity to broaden our assumptions about teaching and learning'. 

As I was attending the 'Best Practices in Diversity and Inclusion: A Panel Discussion', a webinar by ASTD this morning I realized, perhaps like all other participants, that diversity and inclusion is a journey. We can never get there since the world is changing everyday. Even though it is a long road to cultural competency, every step counts. 

'Diversity is inviting everyone to the party and inclusion is getting everyone to get off their chair!' via a speaker in  on 10 July 2013.



Friday, May 31, 2013

What can Astronaut Chris Hadfield teach us about learning?

Astronaut Commander Chris Hadfield, the first Canadian to command the International Space Station, returned to Earth this May after five months in orbit. 
In these five months, Chris tweeted beautiful pictures of our planet, shared many 'how-to' videos about life in space, and even performed live with 1 million students across Canada for 'Music Mondays' via a live webcast. He collaborated with Barenaked Ladies for I.S.S. (Is Somebody Singing) and rounded off the journey with a melodious and poignant reflection with his cover of David Bowie’s Space Oddity.

A clearer view of Vancouver on a sunny day - can clearly see 

the ferry terminal, airport and many boats in the Inlet. 

Photograph by: Chris Hadfield , NASA

He taught us about space, International Space Station and our planet. 
But what can Chris Hadfield, the astronaut, teach us about learning

Here are my top 5 take-aways from the journey into space and back, with Chris Hadfield:

  1. Make it funHe made learning fun! Without us knowing about it, he managed to teach us about life in space and we now know things that we never knew we needed to know! He used his conversational style, played his guitar, did somersaults in zero gravity and used simple language that people across ages and continents could understand and relate to. 
  2. Make it meaningful: His how-to videos and demonstrations were short, to-the-point and meaningful. They were good examples of independent learning objects. The videos were based on questions an average person could be thinking about and the content was just-enough. 
  3. Make it personable: All videos and photos shared by Chris were very personable. He did share all videos with the masses....but it felt like an intimate conversation, as if it was just him and you. It seemed like a dialogue even when it was a one-way communication platform. His charming commentary and smiling face added to the experience. Using social media tools like facebook and twitter, he captured the attention of many. 
  4. Make it problem-based: The videos were based on answering a question on how to perform simple tasks in space. These questions or problems were submitted by earthlings - children and adults - and included things like how do astronauts shave in space, how do astronauts brush their teeth, how do astronauts clip their nails and cut their hair,  how do they sleep, what kind of food do they eat etc. Chris also performed live scientific experiments including an experiment designed by 10th graders around what happens when you try to wring out water from a towel
  5. Make it count: Perhaps this is one of the most 'unknown' factors of the entire learning experience that Chris Hadfield and his team (including his son, Evan) created for us. There was a lot of planning and preparation that went into creating, editing and sharing these videos with the world. The preparation started 3 years before Chris went into space. He was given a video camera and practiced recording himself through his training. While he was in space, a team at Quebec was providing ideas for new videos and writing scripts for the videos he produced. A team also edited the videos he posted and polished them with enhanced graphics and sound. His son, Evan was managing his social media accounts and was the one to encourage him to plan and conduct a Reddit 'Ask me anything' session ahead of his mission into space. While it seemed like a simple, one-man affair, much planning, preparation and constant work was being done by many to make this learning experience count and to get all the international attention that it did. It wasn't the first time that an astronaut had shared pictures from space, but Chris and the team made it big and made it count!

I am sure as I review the videos and the photos one more time, I will be able to find many more things that I can learn from Chris. Also, the learning isn't over yet. Chris is continuing to tweet about his experiences after landing including all the scientific experiments being performed on him and how his body is getting used to gravity. So there's so much more to learn! 

If there's something you found interesting in the entire experience, feel free to comment below!

PS: Here are some interesting articles and images that capture the spirit of what Chris Hadfield taught us about space and everything else.





Monday, April 29, 2013

The MOOC Mantra: Top 5 Tips for Success


In February, I completed my first #MOOC course titled, E-learning and Digital Cultures (#edcmooc). At the time, this was one of six MOOCs being offered by the University of Edinburgh through Coursera. This was a 5-week course with two major themes followed by completion of an artefact to summarize the key learnings from the course. The artefact was evaluated by peers and a median grade was reported to each individual.

This post is a reflection of my learning from the MOOC experience and aims to help others who are riding this wave. This post is not about the #edcmooc course though it does use the course as an example.

MOOCs are massive open online courses, which means:
  • Massive: There are massive numbers of students enrolled in a course. #edcmooc had 40K enrollments. However, enrollments don’t say much about participation. I would suspect that for #edcmooc, there were around 2-3% participants.
  • Open: They are open meaning free to enroll and attend with an open structure. This could also mean the courses use open content for teaching as was the case for #edcmooc.
  • Online: This is self explanatory. The online intervention includes reading, viewing videos (lectures or other instructional videos) and lots of interaction and discussions via discussion forums and other social media tools such as google, facebook, twitter etc. This may also include online assessments such as quizzes and perhaps creating a portfolio or an artefact.
  • Course: While they don’t offer any credits (yet!) or charge tuition fees, MOOCs are courses and have learning objectives and an overall learning goal.

There are two types of MOOCs:
  • xMOOCs – These are the traditional format MOOCs that are made of video-based lectures, assignments and quizzes.
  • cMOOCs – These are based on the constructivist approach to learning, as #edcmooc was. They are more open in structure and provide the environment for participants to construct their own knowledge and perhaps find more meaning in what they already know.

In terms of overall experience, for me, #EDCMOOC was a fantastic experience. I don’t necessarily believe that the course was about e-learning but it certainly was about digital cultures. Having said that, it was a good learning experience and perhaps, it might have set a high standard for any other MOOCs I participate in the future. Here’s the introductory information for #edcmooc that hooked me in!

As I walked the MOOC path, I lived and learned every day. On the facebook group page for #edcmooc, a participant posted an interesting question: “what would be the single best piece of advice to give someone about to embark on their first MOOC?” 

And I thought to myself what would this single piece of advice be. If you only want that single piece of advice, see bullet 5 - the MOOC mantra!

If there is scope to absorb more, how about the top 5 tips to be a successful MOOCer?

1) Find your underlying motivation to enroll in a MOOC
I understand that each of us is motivated in different ways. For me, part of the motivation to enroll in a MOOC was to experience a MOOC, to connect with people from all over the world, to develop my own personal learning network, to explore how learning happens with massive number of people online etc. So, for me, my motivation was to explore all characteristics of a MOOC. Recognizing and remembering this motivation kept me on track.

2) Be genuinely interested in the subject
I realized that if I have to spend a couple of weeks doing this, I better like the subject! So, I started searching for MOOC courses and found my interest in #edcmooc. Not surprisingly, the honeymoon period with MOOCs as a phenomenon ended pretty soon for me. I quickly figured out the organized chaos in the environment and realized that some of us were thriving in it and others were quickly being left out. In such a situation, choosing a subject in which I had a genuine interest really helped me stay motivated. If the subject area does not attract you deeply enough, it will be tough to continue. If everything else fails, the subject area will challenge you, motivate you and inspire you to continue.

3) Engage with the content and others
Whether xMOOCs or cMOOCs, all MOOCs are organized around self-paced reading, viewing videos, participating in discussion forums and/or chats and completing assignments. As you can notice, these learning modalities need you to invest a time. This is tough to do and even tougher when it is all online. But this also means that the more time and constructive energy you invest, the more ‘benefits’ you will reap of that investment. More on this in point 5 below.
I realized that the more I participated in the discussion forums, twitter chats and google hangouts, the more I wanted to learn. Through various social media tools and the Coursera platform, I was sharing my point of view and learning to absorb and accept many other ways to look at the same stimulus. In all MOOCs, the instructors and the content act as catalysts but you got to do the dirty job of learning on your own. Learning best happens when you truly and deeply engage with both the content and with your peers who are going through the same process.

4) Make the ‘massive’ more personal
Massive can be intimidating and overwhelming. For #edcmooc, with 40K enrollments and 500 people active most of the time, my mailbox was overflowing, my facebook notifications for the #edmooc group were endless, the twitter stream moved faster than I blinked my eye.
After going through a week of stress related to various platforms to connect and contribute, I chose my top 3: twitter, discussion forum on the Coursera website and #edcmooc content aggregation stream. I had to find a simple way to deal with the ‘always being online’ phenomenon. I figured that there was no way I could interact with 40K people, so I created my own personal circles of learning. I used select social media tools with a select list of participants and found my way to work around the massive to make it more personal.
  
5) Give more to get more:
You will get more if you immerse yourself in each of the four characteristics of MOOCs and truly embrace massive open online courseware. My final “mantra” for budding MOOCers is:

 “WYGIWYG” - What You Give is What You Get

If you put in quality time and sincere effort, you will get the return on investment that you are looking for. The best way to offer your best to a MOOC is to pace yourself. As tempting it might be to look at what’s in store for week 4, I suggest that you study within the proposed structure and sequence of the course and do your readings and assignments every week. Participate in the discussion forums and share your views on a regular basis. Find the inclination to comment sincerely on other posts and give inputs. Create the time to do atleast one activity a day. This is perhaps one of the most critical ways to give more and get more and feel a sense of completion and accomplishment at the end of the course.
MOOCs are really about what you can offer to yourself and to others. The course coordinators organize the learning for you but you need to take responsibility for your own learning. There is immense potential for generating meaningful content as you move through a MOOC course but you will need to realize that you are the one who’s going to be creating that content.

So for all of you out there who want to enroll in a MOOC , there is no better time to do so. Find a reason why you want to do the course, chose a subject that you are passionate about, engage, participate and give more to get more.

By the way, for the artefact that I submitted for the #edcmooc course, I received a median grade of 2 (meaning the artefact achieved all evaluation criteria fully) and have a ‘Statement of Accomplishment with Distinction’. 
But more than the grade and the statement, I value the entire learning process, the debates and discussions on twitter chats and discussion forums, the inputs from the instructors and 'hanging out' with them, the feedback that my peers shared about my artefact and how they were able to relate to the artefact in their own ways. 

There is definitely more to MOOCs than what we can see today. It is about a learning experience and I believe it will only get better.